18ji Frequently Asked Questions

18ji requires a valid Philippine government-issued photo ID for KYC. Accepted IDs include the PhilSys National ID, Philippine Passport, Driver's License, SSS ID, GSIS ID, PRC ID, or Voter's ID. You'll need to upload a clear photo of both sides of your ID plus a selfie holding the ID with your face visible. KYC is typically reviewed within one business day.

No. 18ji strictly allows one account per player. Registering multiple accounts — whether under different mobile numbers, emails, or names — is a violation of 18ji's Terms and Conditions. If duplicate accounts are detected, all associated balances may be forfeited and all accounts permanently closed. If you've lost access to your existing account, contact 18ji support for account recovery assistance.

On the 18ji login page, click "Forgot Password" and enter the mobile number linked to your account. You'll receive an OTP via SMS to verify your identity. After OTP confirmation, you can set a new password. If your registered mobile number is no longer active, contact 18ji customer support via live chat with your KYC details for manual account recovery.

To close your 18ji account, contact our support team via live chat or email at [email protected] and submit a written account closure request. Before closure, ensure any remaining withdrawable balance is transferred to your verified payment method. Account closure is processed within five business days. Note that if you're closing due to problem gambling concerns, we recommend using the self-exclusion tool instead.

The minimum deposit on 18ji is ₱100 for most supported payment methods including GCash, Maya, and InstaPay. Some payment channels may have slightly different minimums displayed in the Cashier section at the time of deposit. There is no maximum deposit limit, though large deposits may trigger additional verification under 18ji's anti-money laundering compliance procedures.

GCash withdrawals on 18ji are typically processed within 15 minutes for fully KYC-verified accounts. This is one of the fastest withdrawal methods available on the platform. Processing times may occasionally extend during peak periods or if additional verification is triggered by our fraud prevention systems. The GCash wallet name must match your 18ji KYC identity exactly.

Yes, Maya (formerly PayMaya) is fully supported on 18ji for both deposits and withdrawals. Maya deposits are credited to your 18ji wallet within minutes. Maya withdrawals follow the same 15-minute target processing time as GCash for verified accounts. Your Maya wallet must be registered under the same name as your 18ji KYC identity for withdrawals to be approved.

Bank transfer withdrawals to BPI, BDO, Metrobank, and other Philippine banks are generally processed within one to three business days from the time of 18ji's approval. Processing times depend on the receiving bank's cut-off schedules and interbank transfer windows. InstaPay and PesoNet transfers may be faster depending on the transaction amount and the receiving bank's real-time payment capabilities.

18ji does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (e.g., your bank or e-wallet) may apply their own transfer or service charges, which are outside 18ji's control. All fee information specific to a withdrawal channel is displayed in the Cashier section before you confirm your withdrawal request.

Minimum withdrawal amounts on 18ji vary by payment method and are displayed in the Cashier section at the time of your request. As a general reference, GCash and Maya withdrawals typically have a ₱200 minimum. Bank transfer minimums may be higher. You must complete KYC verification before any withdrawal is processed, regardless of the amount.

18ji features a wide selection of slot games from leading providers popular with Filipino players, including JILI slots, which are known for their local themes, fast gameplay, and bonus features suited to Philippine player preferences. The slots library on 18ji covers classic 3-reel games, video slots with multiple paylines, jackpot slots, and crash-style games. New titles are added regularly.

Yes. 18ji's BetterLive Live section features 50+ live dealer tables covering baccarat, blackjack, roulette, dragon tiger, sic bo, and more. Games are streamed in real time with live dealers and are accessible on both desktop and mobile. The live casino section is available 24 hours a day and supports real-money wagering in Philippine Peso.

Yes, 18ji's sportsbook covers PBA (Philippine Basketball Association) games, NBA, and a wide range of international sports including UFC, boxing, football, and tennis. Markets include game winners, point spreads, totals, and in-play live betting on selected events. PBA is particularly popular among Filipino bettors on 18ji, with multiple markets available per game.

18ji has included e-sabong (electronic cockfighting) among its game categories, reflecting its strong cultural relevance for many Filipino players. E-sabong availability is subject to current Philippine regulatory status. Please check the 18ji platform for the latest availability of this category, as regulatory conditions for e-sabong in the Philippines have evolved and 18ji complies with all applicable rules.

Yes. All RNG (Random Number Generator) based games on 18ji — including slots, virtual games, and non-live table games — use independently certified RNG software. Game outcomes are statistically random and cannot be predicted or influenced. RTP (Return to Player) percentages are theoretical long-term averages set by the game provider and are displayed within each game's information panel.

Absolutely. 18ji is fully optimized for mobile play on Android and iOS devices through the mobile browser — no app download is required. The platform automatically adapts to your screen size. All game categories including slots, live casino, sports betting, bingo, and Tower are accessible from mobile. Most Filipino players on 18ji play primarily on their smartphones via GCash and Maya.

18ji offers a welcome bonus for newly registered players on their first deposit. The specific bonus percentage, maximum amount, and minimum qualifying deposit are displayed on the 18ji promotions page and may vary by current campaign. To claim, register an account, make a qualifying deposit, and opt in to the welcome offer as directed. The bonus is credited to your bonus balance after the qualifying deposit clears.

Wagering requirements specify how many times you must wager bonus funds before they convert to withdrawable cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before the bonus amount becomes withdrawable. Each 18ji promotion has its own specific wagering requirement, minimum odds, game contribution rates, and time limits clearly stated in the offer's terms.

Yes, all bonuses on 18ji have an expiry period during which the wagering requirement must be met. The expiry timeline varies by promotion and is clearly stated in each offer's specific terms and conditions. Once a bonus expires before the wagering requirement is fulfilled, the remaining bonus balance and any associated pending winnings are forfeited. Check the Promotions section regularly for current offers and their deadlines.

18ji operates player loyalty recognition for regular and high-volume players. Benefits vary by player tier and may include cashback rewards, faster withdrawal processing, dedicated account management, exclusive deposit bonuses, and higher deposit limits. Details of the current loyalty structure are available in the Promotions section of the 18ji platform after logging into your account.

18ji operates its platform in alignment with PAGCOR's (Philippine Amusement and Gaming Corporation) regulatory guidelines for online gaming in the Philippines. PAGCOR is the government agency responsible for licensing and regulating gaming operations in the country. 18ji is committed to full compliance with applicable Philippine gaming regulations, responsible gaming requirements, and anti-money laundering obligations.

The minimum age to register and play on 18ji Casino is 21 years old. This is the legally mandated minimum age for casino-style gaming in the Philippines under PAGCOR's regulatory framework. Age is verified as part of the KYC process — players who cannot confirm they are 21 or older will not have withdrawals approved. 18ji takes its 21+ age restriction seriously and applies it without exception.

Log in to your 18ji account, go to Account Settings, and select the Responsible Gaming section. From there, choose Self-Exclusion and select your preferred period: 3 months, 6 months, 12 months, or permanent. Confirm via SMS OTP and exclusion takes effect within minutes. During exclusion, all real-money gaming is suspended and promotional communications stop. If you need help activating it quickly, contact 18ji live chat support directly.

Yes. 18ji provides deposit limit controls directly within Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before activation, giving you time to reconsider. These tools are available to all 18ji account holders at no cost and without any penalty for using them.